Discover how Planet's daily satellite imagery and insights empower global decisions and actions with a multidimensional view of our changing planet. Backed by Felicis and Lux.
About the role
The Manager for Customer Success - Commercial Markets leads a global team of high-touch Customer Success Managers (CSMs) dedicated to accelerating adoption, retention, and expansion across Planet’s key commercial accounts (including agriculture, energy, insurance, finance and enterprise technologies).
What they're looking for
- 4+ years of customer success, account management, or strategic customer-facing experience in enterprise B2B SaaS or technology, with 2+ years in a supervisory or team leadership role
- Deep understanding of commercial business models (how enterprise customers generate revenue, measure ROI, and evaluate technology trade-offs)
- Track record of building and maintaining relationships with C-suite and VP-level stakeholders within complex enterprise organizations
- Ability to align internal teams (Sales, Product, Professional Services, Legal) around customer outcomes
- Proficiency in using Customer Relationship Management (CRM) and Customer Success (CS) tools (e.g., Salesforce, Gainsight, Zendesk) to manage workflows and report on team metrics
- Exceptional verbal and written communication skills in English, with the ability to translate complex technical concepts into clear business value for executive audiences
More about this role
Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
The Manager for Customer Success - Commercial Markets leads a global...
Browse similar: Startup jobs