PlanetScale offers the world’s fastest and most scalable cloud hosting for Vitess, Neki, and Postgres. Backed by Insight, Kleiner Perkins and a16z.
About the role
Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn’t be higher. We’re looking for a Customer Support Engineer to help developers and businesses get the most out of PlanetScale, resolve issues quickly, and build the support function that helps us scale.
What they're looking for
- Experience supporting production applications, databases, developer tools, infrastructure, or other technical products
- Working knowledge of SQL, preferably with experience in MySQL and/or PostgreSQL
- Strong debugging skills and the ability to reason through application and database behavior
- Programming experience. You will not be programming full-time, but you should be comfortable reading and navigating unfamiliar code to understand customer issues
- Experience with common application frameworks, ORMs, database connectors, or application deployment patterns
- Willingness to explore new languages, frameworks, tools, and customer environments as needed
More about this role
PlanetScale is growing rapidly and reinventing the database space. The PlanetScale platform offers both Postgres and Vitess clusters. Vitess, an open-source database clustering system for horizontal scaling of MySQL, enables businesses to efficiently handle large-scale data workloads — without sacrificing developer experience.
Our customers entrust us with what is often their most precious digital asset, their data, so the stakes couldn’t be higher. We’re looking for a Customer Support Engineer to help developers and businesses get the most out of PlanetScale, resolve issues quickly, and build the support function that helps us scale.
- You will advise and handle support requests from customers and developers on the PlanetScale platform.
- You will respond to, debug, and resolve customer support issues through support tickets, customer Slack channels, public discussions, and other support channels.
- You will help customers understand how to use PlanetScale effectively, including how to reason about queries, schema changes, application behavior, database connectivity, and production workflows.
- You will create and improve internal and external documentation, support playbooks,...
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