Players Health provides insurance and athlete safety solutions for youth sports, fitness, K-12, and collegiate NIL programs. Coverage built for sport. Backed by Techstars.
About the role
A note on our hiring process: Players Health may use AI tools to assist in organizing and summarizing candidate information during the review process. All hiring decisions are made by humans. AI assistance is never the sole basis for advancing or declining any candidate.
What they're looking for
- Own the relationship with our offshore and U.S.-based help desk vendor partners, serving as the primary escalation point and accountability owner for service quality
- Set and monitor SLAs and KPIs for vendor-delivered support (response time, resolution time, backlog, CSAT), holding vendors accountable to contracted terms
- Manage vendor contracts, invoicing cycles, and renewals, partnering with Finance on procurement
- Run regular service reviews with vendor partners, using ticket trend data to drive accountability and improvement plans
- Build clear escalation paths so issues vendor tiers can't resolve reach the right internal owner quickly
- Design and maintain scalable, well-documented onboarding/offboarding workflows for a fully remote workforce
More about this role
IT Manager
Remote Employee Experience & Operations
About Players Health
At Players Health, we are on a mission to create the safest and most accessible environment for an athlete to play the sports that they love. There are over 50 million youth athletes playing sports in the U.S., and they are counting on us to ensure that the environment that they are coming into not only accepts them for who they are, but fills them with encouragement, love, and inspiration.
Players Health is a PE-backed, mission-driven, remote-first, sports insurance company providing digital risk management services, reporting tools and insurance products to sports organizations to comply with the changing athletic environment and responsibilities.
Our Core Values
We cannot achieve our mission without having a strong culture. We believe that at the core of a strong culture is a shared set of values. The values that we hold true and look for our employees to embrace are as follows:
- Lead with Mission : Our mission always comes first. If we stay on mission as an organization, then we believe we will be successful in our professional and personal lives.
- Go Beyond : We're not satisfied with just "good enough"...
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