The best ISPs win subscriber confidence with Plume. Backed by Insight and SoftBank VF.
About the role
The VP/SVP & General Manager, Global Delivery will build Plume’s Professional Services capability from the ground up, establishing the commercial model, operating framework, processes, and organization required to scope, price, contract, and deliver professional services globally.
What they're looking for
- 15+ years of leadership experience across Professional Services, Engineering Delivery, Technical Services, Consulting, or related customer-facing technical organizations
- Significant experience within modern SaaS, cloud software, enterprise software, or technology environments
- Demonstrated experience building or significantly transforming a Professional Services business, including establishing the operating and commercial model
- Experience developing service offerings, scoping methodologies, rate cards, pricing models, SOWs, and delivery processes
- Proven P&L ownership with accountability for Professional Services revenue, margin, utilization, and investment decisions
- Strong understanding of the customer lifecycle from Pre-Sales scoping through implementation and transition to Customer Success
More about this role
At Plume, we believe that technology isn't about moving faster, it's about making life’s moments better. Which is why we’ve built the world's first, and only, open and hardware-independent service delivery platform for smart homes, small businesses, enterprises, and beyond. Our SaaS platform uses WiFi, advanced AI, and machine learning to create the future of connected spaces—and human experiences—at massive scale.
We now deliver services to over 60 million locations globally and have managed over 3 billion devices on our platform. We’re expanding rapidly, pioneering a new category, and we achieved our Series F funding in just four years. Our customers include many of the world's largest Internet Service Providers (ISPs) who look to Plume to help them evolve their smart home offerings while gleaning insights from their own data.
With a bias for action and a love for being trailblazers, the team at Plume embodies a combination of relentless curiosity and imaginative innovation. We challenge ourselves to think in ways that other companies don't, work to do what should be done (rather than what can), and if we can’t do it exceptionally well, we don’t do it. It’s how we've assembled a...
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