Backed by Entrepreneur First.
About the role
We're looking for a Customer Success Manager who treats retention and expansion as a craft, not a quota. This is a high-ownership role on a small team. You'll be the commercial owner of a portfolio enterprise accounts, accountable for adoption, gross retention, and net dollar retention. You'll work shoulder to shoulder with our Forward Deployed Engineers on technical execution, with Sales on expansion, and with Product on what we build next.
What they're looking for
- 4–7 years in Customer Success, Technical Account Management, or post-sales solutions roles at a B2B SaaS company, with a track record of owning enterprise accounts and hitting retention and expansion targets
- Experience working with technical buyers in DevOps, platform engineering, SRE, or cloud infrastructure — you don't need to write Terraform, but you need to understand what your customers are actually trying to do with it
- A commercial instinct: you spot expansion before the customer asks for it, and you know how to navigate procurement, security review, and renewal cycles at large regulated enterprises
- A bias for ownership and structured thinking. Small team, big accounts, lots of unfilled whitespace — you should find that energising, not overwhelming
- Bonus: prior experience at an early-stage startup, exposure to AI/agent products, or a background in regulated verticals (financial services, healthcare, public sector)
More about this role
Founded in New York and backed by top-tier venture capital firms, Plural is the AI-native operating system for enterprise infrastructure. The AI era has triggered a 10x explosion in code output, but the infrastructure underneath is still managed at human speed. Plural changes that — giving DevOps and platform teams an agentic execution layer that reasons across their entire estate and takes action faster and safer than any human team can.
Our platform unifies the fragmented context spread across Kubernetes, Terraform, Git, observability, ticketing, and the cloud console into a single semantic graph. On top of that graph, we run always-on AI agents that investigate alerts, remediate CVEs, automate fleet-wide upgrades, and close infrastructure tickets — every action grounded in your real environment and surfaced as a reviewable pull request. Most tools stop at observation. Plural executes.
The Plural team comprises exceptional talent from industry leaders such as MongoDB, Facebook, Amazon, and Bloomberg. Our values of transparency, inclusivity, open-mindedness, kindness, and excellence drive us to build something genuinely new at the intersection of AI and enterprise...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs