Backed by Accel, Y Combinator and GV.
About the role
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
What they're looking for
- Troubleshoot, document & resolve bugs by using AI to create and merge PRs
- Serve as a point of escalation, vetting the legitimacy of product-related issues from our customers
- Develop a system for feedback loops in close collaboration with the Product team
- Create internal documentation of our products and processes
- Maintain open communication channels within the broader Customer Success department and Product teams
- Serve as the Voice of the Customer, socializing organized qualitative and quantitative data to cross-functional partners to improve our products
More about this role
At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers.
In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business.
Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2.
Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. Our operating principles guide daily behavior and ensure we hire people who will thrive at Podium. If you're hungry for growth, aligned to our operating principles, and ready to get to work, you won't find a better place to learn and accelerate your career.
Podium is seeking the next candidate to join...
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