Transform care coordination and outcomes with AI-powered healthcare software that improves collaboration, reimbursement, and transitions of care.
About the role
The Senior UX Researcher drives strategic and tactical product decisions by planning and conducting research, usability studies, and mixed-method discovery. Working directly with Product and UX Design, this role identifies the right participants, recommends fit-for-purpose methodologies, recruits and conducts studies, synthesizes qualitative and quantitative findings, and translates insights into strategy and design recommendations.
What they're looking for
- 5+ years of experience as a UX researcher or in a similar customer-focused research role
- Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field
- Demonstrated ability to create research strategy and discovery plans, develop discussion guides, select methodologies, conduct interviews and studies, and quickly analyze and synthesize findings
- Strong qualitative and quantitative research skills, with the ability to translate real user feedback into insights that drive user-centered decisions for broad audiences
- Experience with research and survey tools such as Dovetail, User Interviews, Salesforce, SurveyMonkey, Qualtrics, and analytics or product-experience platforms such as Pendo
- Strong written and verbal communication skills, including the ability to explain strategic decisions, present findings, persuade, negotiate, and articulate alternative approaches
More about this role
Job Title: Senior UX Researcher – 6 month contract
Contract Term: 6 month contract
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that require travel to and from the Mississauga and/or Salt Lake City office. These may include onboarding, team events, and semi-annual or annual team meetings.
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At...
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