PointOne uses AI to passively track time and review bills. Capture detailed time data that drives insights across your practice, business and people. Backed by Y Combinator.
About the role
As our founding Customer Success Lead, you won’t just support customers — you’ll create and scale the function. You’ll design the systems, playbooks, and metrics that will become the backbone of PointOne’s customer success strategy.
What they're looking for
- You have 5+ years of experience in customer success, account management, or other client-facing roles in a fast-paced, high-growth tech company — ideally in legal tech or other vertical SaaS
- A passion for building deep, trusted relationships with customers
- Excellent communication and problem-solving skills
- Experience managing B2B customers with complex workflows or integrations
- A proactive mindset — you don’t wait for problems to be reported, you anticipate them
- Experience working with product and engineering teams to represent the voice of the customer
More about this role
PointOne is reinventing how law firms operate.
Our AI-powered timekeeper helps attorneys capture billable time automatically and provides rich insights that transform how legal work is managed. We’re a venture-backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of engineers (Google, Applied Intuition, Stanford) and ex-attorneys. Following an excellent seed round and rapid customer adoption, we’re expanding our customer success team to keep up with demand.
You have 5+ years of experience in customer success, account management, or other client-facing roles in a fast-paced, high-growth tech company — ideally in legal tech or other vertical SaaS.
A passion for building deep, trusted relationships with customers
Excellent communication and problem-solving skills
Experience managing B2B customers with complex workflows or integrations
A proactive mindset — you don’t wait for problems to be reported; you anticipate them
Experience working with product and engineering teams to represent the voice of the customer
The ability to distill and prioritize customer feedback into concrete action plans
An interest in AI and the future of professional services
Most importantly:...
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