PointOne uses AI to passively track time and review bills. Capture detailed time data that drives insights across your practice, business and people. Backed by Y Combinator.
About the role
You are the connective tissue between our customers and our product. You’re a product engineer focused on a key dimension of the user experience: reliability. When reliability is threatened, you'll work directly with customers to understand impact, stop the bleeding, create a robust fix, and then close the loop.
What they're looking for
- 2+ years of software engineering experience, with meaningful time spent in reliability, platform, or production-facing roles
- Strong debugging instincts and comfort tracing failures across distributed systems using logs, traces, and metrics
- Hands-on experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent)
- Comfortable reading and writing Go, TypeScript, or similar backend languages
- Experience building or improving observability infrastructure (alerting, dashboards, telemetry)
- High ownership mentality: you close the loop, you write the postmortem, you ship the fix
More about this role
PointOne builds infrastructure for the legal industry, powering timekeeping and billing systems used by law firms and government agencies. We’re a venture‑backed startup (Y Combinator, Bessemer, 8VC, General Catalyst) made up of software engineers (Jane Street, Google, Stanford, Princeton) and ex-attorneys. To keep up with inbound customer demand, we are quickly scaling our engineering team following a $16M Series A.
We process the most confidential data for institutions working on the most sensitive matters—and our customers depend on us being up, accurate, and fast, always. We're hiring a Product Reliability Engineer to own the health, stability, and observability of our systems end-to-end.
You are the connective tissue between our customers and our product. You’re a product engineer focused on a key dimension of the user experience: reliability. When reliability is threatened, you'll work directly with customers to understand impact, stop the bleeding, create a robust fix, and then close the loop.
However, this role isn't only reactive. The best PREs use front-line signals to make the whole system more resilient: better observability, fewer recurring failures, and proactive...
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