Capture leads, scan badges, enrich data, and sync it all to your CRM—at events, conferences, and beyond. Powered by AI and our proprietary data engine, Popl helps companies around the world turn in-person events into a measurable & scalable growth channel. Backed by Y Combinator.
About the role
As a Customer Success Manager (Mid-Market) at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions. Reporting to the Director of Customer Success , you’ll collaborate closely with customers, internal teams, and decision-makers to drive gross revenue retention, usage, and satisfaction within your accounts.
What they're looking for
- Experience: 3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers
- Industry knowledge: Background in SaaS or technology, with experience managing customer accounts ranging from $10K-$100K ARR
- Customer focus: Passion for understanding customer needs and aligning solutions to deliver measurable outcomes
- Relationship-building: Strong communication and interpersonal skills, with the ability to connect with a wide range of stakeholders
- Proactive mindset: Self-starter with excellent problem-solving skills and the ability to manage multiple priorities effectively
- Data-driven: Comfortable using data to track customer health, measure success, and inform decision-making
More about this role
Popl is defining a new category we call In-Person Go-To-Market.
We help revenue teams turn real-world interactions — trade shows, conferences, field events, and meetings — into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.
In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.
As a Customer Success Manager (Mid-Market) at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions. Reporting to the Director of Customer Success , you’ll collaborate closely with customers, internal teams, and decision-makers to drive gross revenue retention, usage, and satisfaction within your accounts.
Onboard new customers: Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs