The Agentic SDLC platform for building your own AI software factory that includes context, agent management and governance. Backed by Accel and Bessemer.
About the role
We are looking for a Senior Manager, Technical Customer Success. In this role, you will own how the team performs, grows, and operates, reporting directly to the VP of Customer Experience. We have 8 Technical Customer Success Managers working with enterprise and mid-market engineering organizations across the US. They are sharp, technically credible, and do work with customers who have high expectations. Now we need someone to make the whole team better.
What they're looking for
- ● 7+ years in a technical, customer-facing role. CSM, TAM, Solutions Engineer, or something similar at a SaaS company. You know what good looks like in this work because you have done it
- ● 3+ years managing technical, customer-facing teams. You have hired people, developed them, had hard conversations, and helped them get better
- ● Experience building programs that actually work in practice: onboarding frameworks, success playbooks, escalation paths, business review structures. Not just the slide deck version
- ● A data-driven approach to running your team. You define the right metrics, you look at them regularly, and you let the data inform what you do next
- ● Strong commercial instincts. You understand how retention and expansion work in enterprise SaaS, and you help your team think about the business side without losing the customer relationship
- ● Strong communication skills at every level. You can go deep with a platform engineer and then walk into a room full of executives and make it land
More about this role
Port is the Agentic SDLC Platform. The way engineering teams build software is constantly evolving, and every new wave of AI operating across the SDLC makes engineering more powerful, but also more complex and chaotic.
Port turns that chaos into control: one platform to build, govern, and operate the software development lifecycle, so every team can move as fast as technology allows.
Following our $100M Series C, we are in an exciting stage of significant growth and expansion. As a product-led company, we believe the recipe for success is a world-class product that speaks for itself.
We are looking for a Senior Manager, Technical Customer Success. In this role, you will own how the team performs, grows, and operates, reporting directly to the VP of Customer Experience. We have 8 Technical Customer Success Managers working with enterprise and mid-market engineering organizations across the US. They are sharp, technically credible, and do work with customers who have high expectations. Now we need someone to make the whole team better.
We are building toward a team of 12, and you will be central to making that growth work. This is not a job for someone who manages from a distance....
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