POSH develops data-center projects combining existing electrical infrastructure, on-site generation, storage, and intelligent energy control for AI load growth. Backed by Y Combinator.
About the role
Posh is hiring a Senior Customer Success Manager to own and grow relationships with 100–150 of our highest-value event organizers , including businesses generating or projected to generate $100K+ in annual GMV. This is not a support role. You’ll be a strategic growth partner to some of the most ambitious organizers on Posh, helping them get more value from the platform, grow ticket sales, expand into new markets, and build stronger businesses.
What they're looking for
- 3+ years of experience in Customer Success, Account Management, strategic partnerships, or a similar customer-facing role
- A track record of driving adoption, retention, renewals, and expansion across a meaningful book of business
- Experience leading onboarding, QBRs, success plans, and strategic conversations with multiple stakeholders
- A commercial, consultative mindset with the ability to connect product capabilities to measurable customer outcomes
- Strong instincts around churn risk, account prioritization, and expansion opportunities , using data to guide where you focus
- Excellent relationship-building and cross-functional skills, with the ability to earn trust internally and with customers
More about this role
We are all social creatures, but the dominant “social” companies today have evolved into digital loneliness machines, driving isolation, anxiety, and mental health challenges around the world.
Human connection is lost. Posh is a beacon guiding us back.
Posh enables anyone to build an IRL community based on shared interests, while connecting consumers with the communities of people just like them. Founded by event organizers who were frustrated with the growing loneliness epidemic and the tools available to build their own event brand, we’ve built the ultimate platform for launching, monetizing, and finding IRL communities of people just like you. In just 6 years, Posh has grown to a team of 70, expanded to 10M+ users, secured $70m in venture funding, and facilitated over $400M in transactions.
Posh is hiring a Senior Customer Success Manager to own and grow relationships with 100–150 of our highest-value event organizers , including businesses generating or projected to generate $100K+ in annual GMV.
This is not a support role. You’ll be a strategic growth partner to some of the most ambitious organizers on Posh, helping them get more value from the platform, grow ticket sales,...
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