Engage with customers wherever they are. Postscript helps you build strong customer relationships across the entire buying experience. Start your free trial today. Backed by Greylock and Y Combinator.
About the role
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
What they're looking for
- 4+ years of customer success or account management experience in SaaS, marketing , or e-commerce technology
- 1+ years of sales experience (e.g., Account Management) preferred
- Strong technical aptitude and ability to navigate complex tools or workflows, including working with or quickly adopting AI-powered tools to drive productivity and customer outcomes
- Proven understanding of e-commerce businesses, marketing strategies, and industry trends (e-commerce experience strongly preferred)
- Driven by curiosity and passion for empowering customers to succeed, with a knack for tackling challenges and simplifying complex problems
- Excellent problem-solving skills, with high reliability and outstanding follow-through
More about this role
Postscript is the AI messaging platform trusted by 20,000+ Shopify brands — including Brooklinen, Ruggable, True Classic, and Dr. Squatch.
With a mission to make SMS your number one revenue driving channel, we built the best-in-class SMS marketing platform and launched revenue-driving AI features not available on any other platform. And we're just getting started.
Backed by Greylock and Y Combinator, fully remote since 2018.
As a Senior Enterprise Customer Success Manager at Postscript, you will drive success for our largest, high-growth customers by ensuring they achieve maximum value from our platform. Acting as a trusted advisor, you’ll immerse yourself in their businesses, deeply understand their goals, and provide strategic guidance to fuel their growth. This role is ideal for someone passionate about building relationships, shaping creative marketing strategies, and delivering exceptional customer experiences.
You’ll collaborate cross-functionally with internal teams, including Sales, Product, and Support, to share customer insights and help improve Postscript’s offerings. By enabling our customers to succeed, you’ll play a direct role in driving company growth and...
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