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Sr. Program Manager, Premium Support Operations

Precisely · United States · On-site

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About Precisely

As a global leader in data integrity, Precisely ensures that your data is accurate, consistent, and contextual. Our portfolio, featuring the Precisely Data Integrity Suite, brings together software, data, and data strategy consulting services. Backed by Insight Partners.

About the role

The Senior Program Manager is responsible for the strategy, execution, and continuous evolution of Advanced, Enterprise, and Extended Support offerings. This role ensures premium support programs deliver measurable customer value, drive revenue growth, and scale operational excellence across global Support, Product, and Go-To-Market teams. Manage the full lifecycle of Advanced, Enterprise, and Extended Support programs—from design and launch through adoption and expansion

What they're looking for

  • 10+ years of program management experience in SaaS or enterprise software
  • Proven experience leading customer-facing or premium support programs
  • Strong knowledge of enterprise support models and customer lifecycle practices
  • Experience partnering with Sales, Product, and Support organizations
  • Travel is not required
  • Accelerate adoption of AI/GenAI, automation, and self-service capabilities
More about this role

At Precisely, we're not just building software — we're shaping the future of data integrity. As a global leader in data quality, data enrichment, and location intelligence, Precisely helps thousands of the world's most trusted brands make confident decisions with data they can rely on. We're an AI-first organization, which means artificial intelligence isn't a buzzword here — it's woven into how we build products, how we work, and how we think about solving complex problems for our customers. When you join Precisely, you join a team of curious, driven innovators who believe that better data makes the world run better. If you're ready to do meaningful work at the intersection of AI and data — and help define what's possible — we'd love for you to apply!

The Senior Program Manager is responsible for the strategy, execution, and continuous evolution of Advanced, Enterprise, and Extended Support offerings. This role ensures premium support programs deliver measurable customer value, drive revenue growth, and scale operational excellence across global Support, Product, and Go-To-Market teams.

  • Program Strategy & Development

Manage the full lifecycle of Advanced, Enterprise, and...

Read the full posting on Precisely's site ↗

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