PredictionHealth automates the documentation and brings machine learning into daily clinical practice. It is powered by AI that allows the user to scribe and convert their conversations with patients into notes. Prediction Health Inc. Backed by LaunchTN.
About the role
You’ll provide customer support through our email support channel, including essential early morning coverage as clinics begin their day. You’ll handle incoming tickets, investigate reported issues, identify trends, and collaborate with Engineering to log, prioritize, and communicate about issues effectively. You’ll act as the bridge between customer experience and product stability, helping clinics navigate questions and resolve issues, including those that arise following product releases.
What they're looking for
- Experience as a rehab clinician, such as an SLP, OT, PT, COTA, or PTA
- Availability to work Monday–Friday from 4:00–8:00 a.m. Eastern Time, plus an additional four consecutive hours later each day
- Highly analytical mindset with a strong ability to troubleshoot and test software use cases and issues
- Proactive, self-motivated, and resourceful learner capable of working independently with limited oversight
- Experience thriving in dynamic work settings that demand adaptability and efficiency
- Comfort working in a fast-paced environment and prioritizing customer needs
More about this role
Job Title: Client Experience Manager – Early Morning + Flexible Schedule (Full-Time, Remote | B2B SaaS)
Looking to bring your clinical experience into healthcare technology—with a schedule that gives you more flexibility? This fully remote, full-time role combines a consistent early morning shift with the freedom to choose when you work the remaining four hours of your day.
You’ll work Monday–Friday, with required coverage from 4:00–8:00 a.m. Eastern Time. You choose when to work your remaining four hours later that day, provided they are worked in one consecutive block. Weekends are off.
Prompt is revolutionizing healthcare by delivering highly automated and modern software to rehab therapy businesses, the teams within, and the patients they serve. As the fastest growing company in the therapy EMR space and the new standard in healthcare technology, we’re looking to bring on an Early Morning Client Experience Manager to help ensure exceptional client support and smooth software experiences as our clinics begin their day.
This role is an unprecedented opportunity to have an immense impact on our industry leading Client Success Team that ranks 85 Net Promoter Score points higher...
Browse similar: Startup jobs · Remote jobs