Backed by Accel.
About the role
The Infogram Client Relations Specialist provides responsive, high-quality support to Infogram users across multiple channels. This is an entry-level position , well suited for early-career professionals or final-year students looking to build experience in a SaaS client relations environment.
What they're looking for
- Client Relations Delivery — Respond to and resolve client inquiries across multiple communication channels (email, chat, ticketing) during evening shift hours, ensuring a positive user experience
- Sales Lead Generation — Over time, learn to identify and flag potential sales opportunities surfaced through client interactions
- User Feedback & Insights — Collect and document user feedback, flagging recurring issues and trends to help inform product and process improvements
- Help Content Quality — Regularly review existing help center content for accuracy and relevance, ensuring resources remain current and comprehensive
- Platform Expertise — Develop and maintain strong working knowledge of Infogram's features, plans, and common workflows to deliver accurate and efficient assistance
- Any experience in a client-facing role, ideally in a SaaS or digital product environment, with strong client communication skills
More about this role
The Infogram Client Relations Specialist provides responsive, high-quality support to Infogram users across multiple channels. This is an entry-level position , well suited for early-career professionals or final-year students looking to build experience in a SaaS client relations environment. The role focuses on resolving user issues efficiently, contributing to lead generation efforts, and maintaining up-to-date knowledge base content — ensuring clients get the help they need while supporting the broader team's goals. You'll be supported with structured onboarding and ongoing training as you grow into the full scope of the role.
Key Responsibilities
- Client Relations Delivery — Respond to and resolve client inquiries across multiple communication channels (email, chat, ticketing) during evening shift hours, ensuring a positive user experience.
- Sales Lead Generation — Over time, learn to identify and flag potential sales opportunities surfaced through client interactions.
- User Feedback & Insights — Collect and document user feedback, flagging recurring issues and trends to help inform product and process improvements.
- Knowledge Base & Content Maintenance — With guidance,...
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