Train, deploy, and continuously improve your own models on an integrated compute, training, inference, and sandbox stack. Backed by Menlo.
About the role
This role sits at the intersection of customer success, technical operations, and AI infrastructure delivery. You will work directly with customers to help them onboard, deploy, and scale on Prime Intellect infrastructure, while also building the internal systems, workflows, and automation that make that experience scalable over time.
What they're looking for
- 2–5 years of experience in customer success, technical account management, operations, or a similar cross-functional role
- Strong interest in AI, GPU infrastructure, cloud systems, or technical products serving sophisticated customers
- Comfortable working directly with customers and internal technical teams
- Highly organized, detail-oriented, and able to manage multiple workstreams at once
- Strong written and verbal communication skills
- High ownership and willingness to operate flexibly when customer needs require urgency
More about this role
Prime Intellect is building the open superintelligence stack: the infrastructure frontier AI labs build internally, made available to every ambitious AI team.
Our platform, Lab, unifies compute, environments, evaluations, secure sandboxes, high-performance training, and deployment into one full-stack system for post-training at frontier scale - from SFT and RL to tool use, agent workflows, and continuously improving production models. We are building open frontier AI: open-source models trained end to end for long-horizon tasks like autonomous research, and the full-stack platform our own research team uses to build them. The next generation of AI companies, enterprises, and research teams do not just need more GPUs. They need the ability to turn their own workflows, tools, data, and feedback loops into superintelligence they own.
Prime Intellect has raised $150M in total funding from Founders Fund, Radical Ventures, NVIDIA, and exceptional AI, infrastructure, and enterprise operators — including Andrej Karpathy, Dwarkesh Patel, and leaders and founders from Ramp, Perplexity, Harvey, Mercor, Zapier, Datadog, Cognition, OpenAI, Thinking Machines, Together AI, SemiAnalysis,...
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