Privacy.com is a financial service and information technology service-based company. There is a mission to protect your privacy online. The team builds easy-to-use online privacy and security technology for everyday users. Backed by Tusk Venture Partners.
About the role
Lithic is hiring a Customer Experience Associate . As a Customer Experience Associate at Lithic, you'll be a trustworthy point of contact for the customers of our consumer product, Privacy.com , and the ultimate advocate for their best interests. You'll be the eyes, ears, and voice of Privacy.com as we strive to deliver an intuitive and delightful product and experience.
What they're looking for
- An excellent writer and communicator with a keen eye for detail and grammar
- A team player and comfortable with an ever-changing startup environment
- An enthusiastic and positive person with a can-do mentality — you consider no task too small
- A fast learner and eager to tackle new challenges every day
- Flexible and adaptable to accommodate holiday and weekend shifts
- Patient and understanding with customers, and confident resolving issues on the spot
More about this role
Privacy is the virtual card platform giving consumers and small businesses complete control over their online payments.
Our virtual cards protect 250,000+ users across the U.S., processing over $3 billion in transactions with bank-level security and encryption. From merchant-locked cards that can't be used anywhere else if stolen, to spending limits that block unauthorized charges, to one-click pausing that stops subscriptions instantly, Privacy puts financial control back in users' hands.
We're building a future where every online payment is secure by default, free from data breaches, unauthorized charges, and hidden fees. We're proud to have been named one of Forbes' "Top 100 Most Customer-Centric Companies" and featured in The Wall Street Journal, TechCrunch, and Wirecutter.
Privacy is the product that started it all. What began as Privacy.com grew into Lithic, now a Series C company backed by world-class investors including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. Our dedicated team of 35 sits at the heart of Lithic's 170+ person organization, spanning 26 states and 7 countries, headquartered in New York...
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