Dispatch makes or breaks the customer experience. Probook is the only AI built around it. Backed by Sequoia and a16z.
About the role
You will carry a portfolio of Probook's highest-ACV accounts and own their success — from post-deployment through renewal and expansion. You drive outcomes, not just relationships. GRR, NRR, and expansion are your numbers to hit.
What they're looking for
- An operator first: You run your book like a business. You track health scores, flag churn risk before it surfaces, and hold customers accountable to the outcomes they signed up for
- Commercially sharp: You spot expansion opportunities naturally, build airtight business cases, and are comfortable asking for the renewal
- A strong executor: You manage a portfolio of complex, multi-stakeholder accounts without dropping anything. Your project management and follow-through skills are airtight
- Direct and confident: You communicate clearly and concisely with executives, operators, and economic buyers alike. You deliver hard messages without hedging and earn trust through follow-through, not warmth
- Low ego, high output: No task is beneath you. You do whatever it takes to make your accounts successful
- NYC-based
More about this role
Probook is the AI Operating System for the home services industry and is backed by two of the top VC's in the world (Sequoia & a16z)
Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation.
You will carry a portfolio of Probook's highest-ACV accounts and own their success — from post-deployment through renewal and expansion. You drive outcomes, not just relationships. GRR, NRR, and expansion are your numbers to hit.
An operator first: You run your book like a business. You track health scores, flag churn risk before it surfaces, and hold customers accountable to the outcomes they signed up for.
Commercially sharp: You spot expansion opportunities naturally, build airtight business cases, and are comfortable asking for the renewal.
A strong executor: You manage a portfolio of complex,...
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