Dispatch makes or breaks the customer experience. Probook is the only AI built around it. Backed by Sequoia and a16z.
About the role
The home services industry runs on expertise built over decades, but the software these businesses use every day hasn't kept up. Most dispatchers are still working with tools that look like they were designed in 2008 - barely a step up from pen and paper - because for a long time, nobody with real product design chops was paying attention to this market.
What they're looking for
- 4–6 years of product design experience, the ideal trajectory is two serious stints (2+ years each), ideally at startups
- has built bug-free frontend in production, doesn't need another engineer to make this happen
- B2B SaaS background: you understand that enterprise and ops-focused product design is fundamentally different from consumer, and you've lived that difference
- Strong portfolio of shipped work
More about this role
Probook is the AI Operating System for the home services industry, transforming how plumbing, HVAC, and electrical businesses operate.
Our impact is real. Dispatching the right technician to the right job can mean the difference between a $300 "band-aid" fix and a $20,000 system replacement. By automating previously high-touch workflows around-the-clock, Probook ensures a consistent customer experience without the need for 24/7 live staffing. We unify our customers' processes into a single, scalable platform, giving businesses one place to run their entire dispatch operation.
The home services industry runs on expertise built over decades, but the software these businesses use every day hasn't kept up. Most dispatchers are still working with tools that look like they were designed in 2008 - barely a step up from pen and paper - because for a long time, nobody with real product design chops was paying attention to this market.
That's the opportunity. Probook is the first product with the technical ambition to match what this industry actually deserves and you'll be the first designer to shape what it looks like. For a lot of the operators we work with, Probook is the most...
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