Backed by Accel.
About the role
This is an early-career Customer Success role, and a great way to grow into the craft alongside an experienced team. You don’t need to have experience as a CSM before, but you do need to genuinely love working with people, solving problems, and a real curiosity about how people and companies operate.
What they're looking for
- You bring real customer experience! You’ve worked directly with customers or clients before and loved it
- You’re a self-starter who’s driven by goals, not tasks. You don’t wait to be told the next step. You set your sights on an outcome and keep going until you reach it
- You think strategically and creatively. You spot new opportunities, think outside-of-the-box, and actively work toward those opportunities rather than waiting for them to come to you
- You love building relationships. You’re genuinely excited to talk to people, learn how their teams and companies operate, and find ways to help them work better
- You love to learn and help others learn. New ways of working energize you, and you bring a positive attitude that lifts the people around you
- You’re an excellent written and verbal communicator. We’re a 100% distributed team, and writing is our primary method of communication. But you’ll be chatting with customers and teammates live too!
More about this role
Process Street is an AI software and compliance operations platform startup from San Francisco. We help our customers build, document, automate, and track recurring workflows. Our platform automates the work, enforces the standards, and proves compliance so our global customers can run their businesses. We service over 3k customers around the world, and are VC-backed by Accel, Salesforce, and Atlassian.
To make recurring work fun, fast, and faultless for teams everywhere.
Process Street was founded on a strong belief in the work-life benefits of a healthy, collaborative remote culture. We value flexibility because many of us are parents, travelers, or just creatives who aren't inspired by the construct of a mundane 9-to-5. Spread across 9 different time zones, we communicate asynchronously, work autonomously, and take real ownership of our work. We know human connections are what make teams strong, so we regularly do coffee chats, game-playing, story-telling, and more, to build strong relationships.
If you’re entrepreneurial and seek an environment that values impact, ownership, and flexibility we look forward to meeting you!
This is a fully remote role open to candidates based...
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