Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Build automated customer health scoring across the full book of business, synthesizing product usage, support signals, and engagement data into a single, reliable picture of each account Design expansion signal detection for account managers that automatically surfaces accounts ready to grow, flagging patterns in usage, seat activity, and engagement that typically precede an upsell conversation
What they're looking for
- High-agency builder who can identify a problem in the customer lifecycle, scope a solution, and ship it without being closely managed
- Technically fluent in Python or JavaScript, comfortable building data pipelines, integrating APIs, and working across tools like Gong, Salesforce, and n8n
- AI-native thinker who defaults to automation and regularly experiments with agents, LLM APIs, and workflow frameworks
- Pragmatic about build versus buy, knowing when to leverage existing infrastructure rather than rebuild it
- Experience with post-sales, customer success, or account management operations
- Comfortable reasoning about data at a statistical level, building signal detection and predictive models, not just moving records between systems
More about this role
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As a GTM Engineer on the Post-Sales team, you will build the infrastructure that powers how we retain and grow our customer base. Part systems architect and part customer intelligence platform, you will turn data from across the customer lifecycle into automated workflows that give engagement managers and account managers real leverage. Your work will directly shape how our Customer Success function scales.
Build automated customer health...
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