Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Design scaled onboarding curriculum that serves as the primary implementation motion for Scaled and Mid-Market customers Run and, as the team grows, delegate weekly onboarding sessions covering platform setup, prompt creation, report interpretation, and Q&A
What they're looking for
- 5+ years of experience in customer success, onboarding, implementation, or customer education, including some experience directly managing or mentoring others
- Understand the gap between "sold" and "successful," and is ready to build and lead a team around that motion
- Build playbooks, systems and training programs to educate customers at scale
- Process-oriented and data-aware, tracking what works and improving what does not
- Comfortable operating in ambiguity and building systems and teams rather than inheriting them
- Power user of AI tools who uses them to transform workflows, increase leverage, and drive meaningful efficiency gains
More about this role
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As a Manager of Implementation, you'll own onboarding and enablement for our Scaled and Mid-Market customers, ensuring stakeholders are set up for success from day one, while building and leading the team that delivers it. You'll set the strategy for how onboarding runs at scale, build the systems and curriculum that make the motion repeatable, and grow a team of Implementation Specialists to own execution as the program matures.
Partnering...
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