Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Lead, coach, and develop a team of senior Engagement Managers, fostering a high-performance culture centered on customer outcomes and professional growth Own team-level retention, adoption, and expansion metrics across a concentrated book of strategic accounts, where individual customer outcomes carry material business impact
What they're looking for
- 7 or more years of experience in customer success, account management, or consulting, including at least 2 years directly managing and developing a team
- Experience owning or overseeing strategic, enterprise-level customer relationships involving executive sponsors, multiple stakeholders, and significant revenue concentration
- Proven track record of building and scaling customer-facing teams that deliver measurable business outcomes
- Excellent communication skills and executive presence, with the ability to coach others on strategic conversations and business reviews as well as lead them personally
- Strong operational mindset with experience designing and implementing scalable processes and performance frameworks
- Data-driven leader comfortable setting team KPIs and translating portfolio-level insights into action
More about this role
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As the Manager, Engagement Management, Strategic, you'll lead and develop a team of senior Engagement Managers responsible for Profound's most complex, highest-value, and most executive-visible customer relationships. You'll set the strategic direction for the team, define and evolve how we deliver against accounts where the stakes and stakeholder counts are highest, and ensure your EMs are equipped to drive outcomes that matter at the...
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