Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Serve as the primary point of contact and trusted advisor for a portfolio of enterprise pharmaceutical and life sciences customers, including several of the largest manufacturers in the world Own the full customer journey from onboarding and implementation through driving measurable outcomes with the Profound platform
What they're looking for
- 5 or more years of experience working with enterprise customers to drive strategic outcomes in a customer success, account management, consulting, or agency capacity
- Deep pharmaceutical or life sciences experience — you've worked inside a manufacturer, at a healthcare agency, or at a vendor serving pharma, and you can hold your own in a room with a brand lead, an MSL, and regulatory counsel
- Fluency in pharma commercial marketing: brand launches, lifecycle management, HCP and DTC campaigns, omnichannel engagement, and agency management
- Direct, hands-on experience with MLR review cycles and compliant content workflows, familiarity with the promotional guardrails pharma marketers operate under (fair balance, on-label communication, adverse event reporting expectations)
- Working understanding of medical affairs and scientific communications, and the line between promotional and non-promotional content
- Excellent communication skills with the ability to deliver presentations and demonstrations effectively to both marketers and scientific audiences
More about this role
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
Some of the largest pharmaceutical companies in the world run their AI search programs on Profound, and the work spans various topics: brand and disease-state narratives that must hold up to medical, legal, and regulatory scrutiny; HCP, patient, and caregiver audiences asking very different questions of the same model; and answers that carry real consequences when an engine gets efficacy, safety, or access information wrong.
As an...
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