Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Develop and execute tech-touch strategies in partnership with the Scale team to ensure hundreds of SMB customers are realizing value from the Profound platform Own the full customer journey through automation and scaled strategies, from onboarding and implementation to driving measurable business outcomes
What they're looking for
- 2 or more years of experience working with scale, tech-touch, or SMB customers in a customer success capacity, or experience as a growth-oriented product manager
- Ability to own processes end to end with strong systems thinking and critical thinking skills
- Excellent communication skills with the ability to deliver presentations and demonstrations effectively
- Self-motivated and driven, with a passion for building strong customer relationships
- Comfortable diving into challenges and operating in ambiguous environments
- Strong analytical mindset with comfort working with quantitative data
More about this role
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As an Engagement Manager, you'll be the driving force behind the AI search program for your customers, ensuring successful implementation, adoption, and ongoing engagement with the Profound platform. You'll work directly with customer stakeholders to provide strategic consultation, success planning, and targeted support to help them hit their AI search goals. Partnering closely with internal teams across Sales, Product, and Engineering,...
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