Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Serve as the primary point of contact and senior strategic advisor for a portfolio of 5 to 10 of Profound’s most strategic and complex enterprise customers Own the full customer journey from onboarding and implementation through driving measurable, high-value outcomes with the Profound platform
What they're looking for
- At least 6 years of experience working with enterprise or strategic customers to drive complex, high-stakes outcomes in a customer success, account management, or consulting capacity
- A track record of independently owning highly complex customer engagements involving multiple stakeholders, executive sponsors, and competing priorities
- Excellent communication skills, with the ability to advise, present to, and influence senior and executive stakeholders
- Self-motivated and driven, with a passion for building deep, trusted customer relationships
- Comfortable operating in ambiguous, high-visibility situations and creating new approaches when existing playbooks fall short
- Strong analytical mindset with comfort working with quantitative data
More about this role
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As a Strategic Engagement Manager, you'll own a small, hand-picked portfolio of Profound's most complex and highest-value customers — the accounts where the stakes, stakeholder count, and executive visibility are highest. You'll go deep rather than wide: serving as the senior strategic advisor who drives the AI search program for these customers, independently navigating escalations, and consistently delivering outcomes that matter at the...
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