Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Own the front line of Profound's ticket queue: triage, investigate, and resolve customer issues across our ticketing system and Slack-based support channels Reproduce bugs, read logs, and write queries to get to root cause, and escalate code-level issues to Engineering with clean, well-documented repro steps
What they're looking for
- 0–2 years of experience in technical support, customer-facing, or engineering roles (internships, co-ops, and strong side projects count), with a technical foundation from a CS/engineering degree, bootcamp, or equivalent self-taught background
- Hands-on technical aptitude: comfortable — or hungry to get comfortable — reading logs, writing basic queries, working with APIs, and debugging web technologies like DNS, HTTP, and JavaScript
- Excellent written communicator who can explain technical issues clearly and empathetically to customers, and precisely to engineers
- High ownership and customer empathy — you treat every ticket as Profound's reputation on the line and don't hand off problems until they're solved
- Fast, curious learner who thrives in ambiguity and a high-iteration environment where the category itself is still being defined
- Willing to participate in on-call rotations as part of a 24/7 coverage model
More about this role
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As a Support Engineer, you'll be on the front lines keeping Profound running for our customers, from the first ticket of the day to the last incident page. You'll join the initial cohort of our Support Engineering team, which means you won't just answer tickets: you'll help define what "best in class" support looks like in the AI search category, shape the runbooks and tooling the team scales on, and become one of the most technically...
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