Profound is the AI marketing platform built for the agentic era. See what your customers ask AI, deploy agents to act on it, and measure the results in a collaborative workbench. Backed by Kleiner Perkins, Lightspeed and Sequoia.
About the role
Lead, coach, and develop our Account Management org across Enterprise and Mid-Market, setting clear expectations and holding them accountable to team-level NRR, renewal, and expansion targets Own the full AM org's book of business and be directly accountable for net revenue retention across both segments
What they're looking for
- 8 or more years of SaaS experience in account management, new logo sales, expansion sales including at least 3 years managing managers or leading multi-segment AM teams
- Proven track record owning NRR and expansion targets across enterprise and mid-market segments, with demonstrated ability to build and scale high-performing teams
- Deep coaching and development instincts with experience creating frameworks that develop managers into strong leaders, not just strong individual contributors
- Fluent across different sales motions -- high-velocity mid-market cycles and complex, multi-stakeholder enterprise deals -- and skilled at coaching teams through both
- Executive presence and credibility to engage at the C-suite level, both in support of your managers and independently on strategic accounts
- Entrepreneurial and decisive, comfortable owning outcomes and driving clarity in a fast-moving, high-growth environment
More about this role
Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
As VP of Account Management, you'll own the strategy, structure, and performance of Profound's account management org. You'll set the vision for how we retain and grow our customer base, build the coaching culture and commercial rigor that turns strong managers into great leaders, and ensure every account is positioned for long-term expansion. Reporting to the SVP of Revenue, you'll be a key architect of Profound's post-sale revenue motion...
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