Proof enhances trust in a digital world by verifying identities and securing transactions to protect your business and its customers. Backed by a16z.
About the role
As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients.
What they're looking for
- 1+ years of professional work experience in the service of process industry or a related field (consulting, operations, strategy)
- Accustomed to documenting your work as you go and communicating with a cross-functional audience
- Strong collaboration and partner management skills - building deep, trust-based relationships with independent contractor server partners
- Strong time management, organization, communication, and administrative skills
- Strong Excel/Google Sheets & PowerPoint/Google Slides skills
- Ability to prioritize and execute on multiple projects within stated deadlines
More about this role
We're Proof , a high growth company in the legal tech industry founded in 2017. We've built a best-in-class legal services platform used by thousands of law firms with a sustained average growth rate of over 10%. Our marketplace platform helps law firms and pro se parties access more efficient, transparent, and accessible legal services that are not traditionally available to everyone. Our primary services are Service of Process and E-Filing. We currently support over 3,000 law firms throughout the US and countless pro se parties.
We welcome people from all backgrounds who seek the opportunity to help build a future where access to legal services is readily available, affordable, and efficient. Work with us if you have the curiosity, passion, and collaborative spirit to achieve the fundamental change in an outdated industry.
As an Operations Service Specialist on the Operations team, you will work closely with our teams to ensure a smooth and accurate experience for both our server partners and our clients.
- Respond to independent server partner and client questions, concerns and feedback via chat to deliver quality service
- Ensure the successful completion of platform jobs...
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