Proof enhances trust in a digital world by verifying identities and securing transactions to protect your business and its customers. Backed by a16z.
About the role
The Senior Operations Manager runs the Operations function, not a team within it. You manage 3–5 Operations Managers and own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful — not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together.
What they're looking for
- 7+ years of operations experience, including 2+ years managing managers, high-growth, service-delivery, or regulated-industry experience strongly preferred
- Demonstrated track record owning function-level KPIs at scale and materially improving them — you can show what you changed, why, and what moved
- Proven people leader: can speak in detail about Managers developed, hard calls made, and bench strength built
- Strong analytical and structured-thinking skills, comfortable building and defending an operations roadmap tied to company strategy
- Excellent executive communication, credible across senior leadership, enterprise clients, and the operations floor
- Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred
More about this role
Client Service Operations • Full-Time Leadership Role • Onsite in Southfield, Michigan office
**Schedule to align with PT / west coast business hours (12-8pm ET)
Launched in 2018, Proof is a national platform for service of process supporting thousands of law firms across the United States. We connect law firms with process servers and enable electronic court filing through a modern, technology-driven platform — automating document ingestion, compliance, real-time job matching, and integrations with leading legal software. Today, Proof delivers over 60,000 documents per month through a network of ~2,000 contracted process servers.
The Senior Operations Manager runs the Operations function, not a team within it. You manage 3–5 Operations Managers and own the operating model itself: how Operations is structured, what it measures, how it makes decisions, and how it scales. Your job is to make your Managers successful — not to do their jobs. Operations runs predictably through growth, change, and pressure because the system you've built holds it together.
- Function-Level Outcomes: Own SLA, quality, productivity, cost, and retention across all teams serving clients in the Western...
Browse similar: Startup jobs