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Support Engineer

PropelAuth · US / Remote (US) · Remote

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About PropelAuth

Team-based authentication for B2B SaaS. Backed by Y Combinator.

About the role

For many users, integrating with PropelAuth takes less than a day. However, for users with more complex use cases or who are migrating from a different authentication system, this process may take a bit longer and come with some feature requests along the way.

What they're looking for

  • Monitor our support channels - email and Slack - and respond to customer requests promptly
  • Fix minor bugs or build minor features (or escalate to the appropriate team member)
  • Maintain API documentation around the PropelAuth product
  • Write tutorials and technical content to assist our customers in understanding the product
  • Suggest features and improvements based on patterns you observe
  • While the hours for this role will generally be 9am-5pm in your timezone, there may be periods where you will need to be on call or work late
More about this role

PropelAuth provides the right level of authentication for all stages of a company. New startups can use our hosted pre-built UIs which provide the simplest possible integration. Out of the box, our customers immediately have the same auth experience as large tech companies like Slack. As those startups grow, they can use our APIs and component libraries to pull aspects of the experience into their product.

We’re also working on auth for AI products and MCP servers. As agents start accessing data and taking actions on behalf of users, developers need to know which user and organization an agent represents, what it’s allowed to do, and how that access can be revoked. It’s a new version of the same problem we’ve always worked on: making powerful authorization models easy for developers to use.

For many users, integrating with PropelAuth takes less than a day. However, for users with more complex use cases or who are migrating from a different authentication system, this process may take a bit longer and come with some feature requests along the way.

You will be responsible for working with customers and ensuring they get what they need to be successful. This could include building...

Read the full posting on PropelAuth's site ↗

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