Backed by Link Ventures.
About the role
ProRata's Gist Answers is an AI-powered answer engine that helps publishers deliver trusted, attributed answers to their audiences using licensed content. As we scale across a growing portfolio of media and publishing partners, we're hiring a Senior Partner Solutions Engineer to own the technical implementation and operational success of our partner ecosystem.
What they're looking for
- Technical fluency: comfortable navigating APIs, interpreting console logs, validating widget implementations, understanding embed code, and triaging bugs independently before escalating to Engineering
- Basic understanding of generative AI and large language models (LLMs), including how prompting, context, and configuration influence AI-generated outputs
- Strong partner-facing communication: can write clear, professional partner emails and run partner calls independently
- Highly organized with strong SLA discipline (partners notice when things slip)
- Ability to work autonomously and manage multiple partner issues simultaneously
- East Coast or Central hours strongly preferred (EU partner coverage)
More about this role
ProRata's Gist Answers is an AI-powered answer engine that helps publishers deliver trusted, attributed answers to their audiences using licensed content. As we scale across a growing portfolio of media and publishing partners, we're hiring a Senior Partner Solutions Engineer to own the technical implementation and operational success of our partner ecosystem.
This role owns technical onboarding, content ingestion, widget configuration, issue triage, and post-launch technical support. You'll ensure partners launch successfully, remain technically healthy, and continuously deliver the best possible AI answer experience for readers through configuration, prompt tuning, relevance testing and ongoing optimization.
This is both a backfill and an investment in a critical function. The previous owner of this role was the invisible glue between partners and Engineering, managing partner-specific configurations, technical troubleshooting, documentation, and the operational processes that kept implementations running smoothly. We're looking for someone who can build on that foundation and help scale it.
The ideal candidate doesn't need to write code, but they are technical enough to...
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