Startups · AI

Customer Success Manager

Protex AI · Boston / Remote (US) · Remote

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About Protex AI

Computer vision that makes the industrial workplace, safer. Backed by Y Combinator.

About the role

Internally known as our "Enterprise Client Strategist". An Enterprise Client Strategist is a motivator, trusted advisor, and strategic coordinator responsible for guiding enterprise clients through their journey with Protex AI. You'll guide clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization - translating their safety and operational goals into measurable platform outcomes.

What they're looking for

  • 5+ years in client success, account management, or program delivery in B2B SaaS
  • Proven track record owning enterprise accounts with measurable retention and expansion results
  • Experience influencing adoption and net revenue retention across a portfolio
  • EHS, manufacturing, or facility operations background is a strong plus
  • Executive presence and clear communication that builds trust across clients and internal leadership
  • Proven ability to lead discovery, develop strategic plans, and connect usage to commercial outcomes
More about this role

At Protex AI, we are at the forefront of AI-driven computer vision, building a safer, smarter industrial workplace with an intelligent operating system that redefines how facilities operate. Backed by top-tier global investors, we recently secured a $36 million Series B to accelerate our mission.

Industry leaders like DHL, Amazon, and Tesla trust Protex AI to drive measurable safety improvements, achieving an average 64% risk reduction within just three months of deployment. Operating in 20+ countries, Protex is the go-to safety partner for Fortune 500 manufacturing and logistics enterprises, transforming workplace safety with real-time, AI-powered insights.

Internally known as our "Enterprise Client Strategist". An Enterprise Client Strategist is a motivator, trusted advisor, and strategic coordinator responsible for guiding enterprise clients through their journey with Protex AI. You'll guide clients from late-stage sales through rollout, adoption, expansion, and ongoing optimization - translating their safety and operational goals into measurable platform outcomes.

This role blends relationship management, project coordination, and commercial awareness. You're not a technical...

Read the full posting on Protex AI's site ↗

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