Built for every party in the deal. Prudentia combines expert scientific frameworks, AI reasoning, and secure infrastructure to move assets from evaluation to term sheet. Backed by GV.
About the role
We're looking for a Customer Delivery & Support Lead to own implementation and support for Prudentia's biopharma customers. You'll turn how a client's team actually works into a live deployment: you're mapping workflows, configuring the platform, collaborating with engineering on custom development and integrations, and making sure every account has fast and reliable product support.
What they're looking for
- 5+ years in technical implementation, solutions consulting, technical support, or platform configuration within enterprise SaaS or data platforms
- Strong troubleshooting instincts: able to diagnose issues systematically and communicate clearly with both customers and engineers
- Ability to translate ambiguous business workflows into a technical build with clear documentation, protecting delivery timelines when scope or priorities shift
- Comfortable operating in a fast-paced, high-growth environment where priorities evolve quickly
More about this role
Prudentia Sciences is the scientific intelligence layer powering life sciences dealmaking. We bring together expert-developed scientific diligence frameworks, AI reasoning trained on drug development, and a unified evidence base to accelerate investment in breakthrough therapies. As a trusted third party operating between buyer and seller, we help build conviction through every stage of the deal, faster. We replace fragmented workflows with a single system that surfaces what matters earlier.
Backed by GV (Google Ventures), McKesson, Iaso Ventures, Virtue, and SignalFire — and built by people who have sat on every side of the table in life sciences dealmaking — we're on a mission to bring expert scientific judgment to every deal decision, at AI scale.
We're looking for a Customer Delivery & Support Lead to own implementation and support for Prudentia's biopharma customers. You'll turn how a client's team actually works into a live deployment: you're mapping workflows, configuring the platform, collaborating with engineering on custom development and integrations, and making sure every account has fast and reliable product support.
Translate ambiguous client workflows into clear...
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