Healthcare Workforce Management software to boost engagement and retention, optimize staffing, and reduce labor costs. Backed by ICONIQ.
About the role
As a Customer Success Manager (CSM) you are an integral part of the customer success team and will focus on driving customer adoption and expansion of QGenda products. Your primary objectives are to build lasting relationships with customers, to ensure customers maximize the value of QGenda by proactively tackling customer business problems and to create value through driving feature/functionality utilization for the customer.
What they're looking for
- Proven ability to interact across organizations to ensure outstanding service is delivered to customers
- Create evangelists by listening to customers closely and delighting them with our user experience and service
- Adept at moving quickly between low level execution and high-level strategic thinking
- Ability to independently organize own work, set priorities, and meet critical time deadlines
- Bachelor’s degree required
- 3+ years of pre-sales customer / account management -OR- 2+ years of post-sales customer relationship management
More about this role
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn .
Within our Customer Experience (CX) organization, we are looking for customer focused individuals that want to help carry out the CX mission of enabling our healthcare customers to maximize the value of QGenda! Individuals that have a thirst for knowledge, a natural curiosity to learn and a...
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