Healthcare Workforce Management software to boost engagement and retention, optimize staffing, and reduce labor costs. Backed by ICONIQ.
About the role
As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support requests and project-based assignments involving the QGenda application, aligning to our unified targeted business outcome.
What they're looking for
- Excellent case management and time management skills
- Strong written and verbal communication skills
- Detail-oriented — ability to complete assignments and maintain communication with a high degree of accuracy and timeliness
- High School Diploma / GED required, Associates / Bachelors Degree preferred, or equivalent industry experience in customer service or tech support
- Ability to follow protocols and policies as defined by QGenda and CX Leadership
More about this role
QGenda is redefining healthcare workforce management everywhere care is delivered. We're on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 800 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.
At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.
QGenda is headquartered in Atlanta.
To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn .
As a Customer Support Specialist, you will provide an exceptional support experience for QGenda's customers by delivering our industry-leading best practices. You will work closely with members from across the greater Customer Experience organization to provide creative solutions to support...
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