Qualia is the leading digital real estate closing platform. Qualia. Backed by Menlo.
About the role
As the Senior Manager of Customer Education, you will lead the strategy, development, and delivery of the programs and resources that help Qualia customers build proficiency, adopt our products, and achieve long-term value.
What they're looking for
- Create a cohesive education ecosystem that connects Qualia University, the Knowledge Base, customer-facing content, webinars, workshops, and instructor-led training
- Establish standards and operating processes for each of the team’s programs including quality assurance, content architecture, taxonomy and governance
- Define and measure the success of each program, analyze program performance and drive continuous improvement
- Communicate program strategy, performance, capacity considerations, risks, and recommendations to senior leadership
- Ensure customer-facing content remains accurate, accessible, relevant, consistent, and aligned with Qualia’s products, brand, and customer needs
- Build and maintain strong cross functional partnerships with Sales, Product, Marketing, Customer Success, Professional Services, Finance, Legal, and Operations
More about this role
At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem—homebuyers and sellers, lenders, title and escrow agents, and real estate agents—onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year.
As the Senior Manager of Customer Education, you will lead the strategy, development, and delivery of the programs and resources that help Qualia customers build proficiency, adopt our products, and achieve long-term value.
You will oversee Qualia’s customer education ecosystem, including Qualia University, the Knowledge Base, customer-facing educational content, one-to-many programming, and one-to-one instructor-led training. You will also lead the growth of Qualia’s new paid customer training service, developing the programs, operating models, and delivery standards needed to scale training as a consistent and...
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