Quantifind’s risk screening and investigations platform harnesses the full potential of AI and external data to streamline AML-KYC from end to end. Backed by a16z and Redpoint.
About the role
In this role, you will become a key member of a growing and close-knit team with the responsibility to ensure Quantifind delivers high quality solutions enabling our clients to achieve their goals. You will work closely with the Customer Success, Product, Data Science, Engineering and Sales Teams to ensure Quantifind meets its customer commitments within project and contractual timelines.
What they're looking for
- Minimum of a Bachelor’s degree with a major in Financial compliance, or STEM Field. A Master’s degree is a plus
- 5+ years of experience working with banking or financial services customers
- You are a great communicator across a variety of business,executive, and technical audiences
- You have excellent organizational skills and excel at task management and prioritization
- You are technically savvy and are experienced in training and/or supporting enterprise software tools for enterprise customers
- You are passionate about solving customer needs, and are able to set and manage customer expectations
More about this role
You are a SaaS Customer Success Professional with 5-10 years of experience. You are someone with high emotional intelligence (EQ), which allows you to effectively engage with stakeholders at all levels. You have a natural ability to inspire and lead cross-functional teams, driving them toward achieving strategic customer objectives. You have a high attention to detail, planning expertise, and execution. You can present complex ideas, processes and methodologies in a clear and concise fashion to technical, non-technical and executive stakeholders. You have the ability to adapt, to be flexible, and to learn quickly in a dynamic environment and are excited to help define new processes as you grow. You possess customer presentation skills and are able to help customers understand how to leverage SaaS products to solve their problems. You empathize with your clients and embrace the role of client advocate within your own organization. You are innately curious and highly self-motivated.
Quantifind helps some of the world’s biggest banks catch money laundering and fraud. Quantifind also works with government agencies to use the same platform to uncover criminal networks and combat money...
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