Quantifind’s risk screening and investigations platform harnesses the full potential of AI and external data to streamline AML-KYC from end to end. Backed by a16z and Redpoint.
About the role
Quantifind is seeking to fill a Senior Director role on our Customer Success team. The Senior Director will collaborate with Delivery to streamline implementation-to-success handoffs and proactively identify issues affecting long-term customer health. You will also work closely with product to bring structured customer feedback and market intelligence into Product and help understand customer priorities, pain points, and business outcomes.
What they're looking for
- Who We Are
More about this role
You are an experienced B2B SaaS Customer Success leader with a strong understanding of financial services, risk, compliance, and AML/KYC. You are a strategic and operational leader who knows how to run high-performing Customer Success organizations while remaining deeply engaged with customers. You have the executive presence to work with Chief Compliance Officers, Chief Risk Officers, AML leaders, Operations executives, and technology stakeholders at some of the world's largest financial institutions.
You are commercially minded and understand that Customer Success is not simply about customer satisfaction - it is about driving measurable customer value, protecting recurring revenue, increasing adoption, identifying expansion opportunities, and building long-term strategic relationships .
You bring high emotional intelligence, strong business judgment, and the ability to navigate complex organizations. You are a leader, both within the Customer Success team as well as across the organization through your exceptional communication and relationship building skills.
Who We Are
Quantifind helps some of the world’s biggest banks catch money laundering and other financial crimes....
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