Personalized, affordable care for every senior. Backed by a16z speedrun.
About the role
We're looking for a Director of Fraud & Compliance Operations to own the strategic vision and operational execution for the full lifecycle of fraud prevention and regulatory compliance at Quo.
What they're looking for
- 8+ years in fraud operations, financial crimes compliance, trust & safety, or telecom compliance — with at least 3 years leading a team
- Something you have personally shipped in the last year or two that uses AI or automation in a fraud, compliance, or operations context
- Hands-on experience with fraud tooling (ideally Sift or comparable platforms) and data-driven rule management — you tune the rules, not just approve the changes
- Self-sufficiency with data. You can get to your own answers in SQL or a BI tool
- Deep familiarity with at least one of the following regulatory frameworks: TCPA, A2P 10DLC/carrier compliance, SHAFT content policy, AML/KYC, or financial crimes compliance
- Demonstrated ability to make high-quality decisions under uncertainty on complex, ambiguous cases
More about this role
Small businesses represent 99.9% of all companies, yet they're still forced to choose between clunky, outdated enterprise phone systems or their personal phones. This multi-billion dollar market has been overlooked for decades, left to cobble together solutions that slow them down instead of helping them grow.
Quo is changing that. We bring calls, texts, and customer information together into one easy-to-use, AI-powered platform. We’re not just building a phone system. We’re setting a new standard for how businesses connect with their customers.
Driven by our values, we move fast, build with determination, and obsess over delivering value to the businesses that have been underserved for far too long.
Today, Quo is trusted by more than 120,000 companies and rated #1 in customer satisfaction on G2 . We’re backed by Y Combinator, Tiger Global, Craft Ventures, Slow Ventures, and other top-tier investors. It’s safe to say we’re onto something big.
We're looking for a Director of Fraud & Compliance Operations to own the strategic vision and operational execution for the full lifecycle of fraud prevention and regulatory compliance at Quo.
This is not a siloed Compliance function. It sits...
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