Modern radiology AI for reporting, impressions and follow-up. Reduce cognitive burden, improve report quality and help radiologists work faster. Backed by Khosla.
About the role
Rad AI is seeking a Technical Support Operations Manager to build, optimize, and maintain the complex systems, automation pipelines, and engineering support workflows behind our mission-critical platform. This is a net-new role and job family at Rad AI. Serving as both a systems architect and operational team lead, you will bridge technical support, platform engineering, and product teams to ensure high availability and rapid incident resolution.
What they're looking for
- 5–7 years managing highly technical support teams in a SaaS or healthtech environment, startup experience strongly preferred
- Deep expertise in Zendesk and strong familiarity with Linear, Monday.com , HubSpot, BetterStack, and CRM/integration platforms
- Experience in radiology or other healthcare tech a major plus
- Hands-on experience with automation tools such as n8n, Zapier, or similar platforms
- Proven track record designing and managing cross-functional systems and workflows
- Experience implementing or leveraging AI tools to improve operational efficiency — not just evaluating them, but shipping them
More about this role
At Rad AI, we’re on a mission to transform healthcare with artificial intelligence. Founded by a radiologist, our AI-driven solutions are revolutionizing radiology—saving time, reducing burnout, and improving patient care. With one of the largest proprietary radiology report datasets in the world, our AI has helped uncover hundreds of new cancer diagnoses and reduced error rates in tens of millions of radiology reports by nearly 50%.
Rad AI has secured over $140M in funding, including a recently oversubscribed Series C ($68M round) led by Transformation Capital, bringing our valuation to $528M. Our investors include Khosla Ventures, World Innovation Lab, Gradient Ventures, Cone Health Ventures, and others—all backing our mission to empower physicians with cutting-edge AI.
Our latest advancements in generative AI are used by thousands of radiologists daily, supporting more than one-third of radiology groups and healthcare systems and nearly 50% of all medical imaging in the U.S. at partners including Cone Health, Jefferson Einstein Health, Geisinger, Guthrie Healthcare System, and Henry Ford Health.
Recognized as one of the most promising healthcare AI companies by CB Insights and...
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