Backed by Accel.
About the role
We’re hiring a Customer Success Manager / Enterprise Customer Success Manager to manage our growing Fortune 500 and high-growth startup customer base, driving growth and retention across those relationships. You’ll own the customer lifecycle end-to-end, from implementation and value realization through renewals and expansion, with lots of autonomy to identify opportunities, solve problems, and drive outcomes across your book of business.
What they're looking for
- 1+ years of SaaS customer success experience, ideally in a high-growth environment
- Strong at identifying customer objectives and coordinating internal and external resources to achieve target outcomes
- A clear, confident communicator who can build trusted relationships with both technical teams and executive stakeholders
- Able to make complex technical concepts simple, relevant, and valuable to the customer
- Highly organized and reliable across multiple accounts, projects, deadlines, and priorities
- Goal-oriented and proactive, with a strong bias toward action and results
More about this role
Radar is the global leader in geolocation, with geofencing SDKs, maps APIs, and AI-enabled solutions for marketing, fraud, and operations teams.
Why is Radar the best place to work?
We're trusted by some of the world's best companies, from high-growth startups to the Fortune 500.
We operate at incredible scale, processing over 1 billion API calls per day from hundreds of millions of devices.
We've raised $85.5M from world-class investors, including Accel and Insight Partners.
We have a high-performance culture with ambitious, entrepreneurial teammates in every role.
We recently moved into a new office in Flatiron, Manhattan.
We were named a top 10 best place to work in NYC by Crain's.
We’re hiring a Customer Success Manager / Enterprise Customer Success Manager to manage our growing Fortune 500 and high-growth startup customer base, driving growth and retention across those relationships.
You’ll own the customer lifecycle end-to-end, from implementation and value realization through renewals and expansion, with lots of autonomy to identify opportunities, solve problems, and drive outcomes across your book of business.
You’ll be a trusted partner to customers, helping them uncover...
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