KNOW WHAT'S IN YOUR STORE ALL THE TIME, IN REAL-TIME... Backed by Y Combinator.
About the role
The Lead, Field Maintenance Support at Radar plays a critical role in maintaining the health and performance of RADAR technology post installation. A successful candidate will combine strong technical troubleshooting, operational ownership, vendor management, and the ability to coordinate effectively across Customer Support, Engineering, Deployment Operations, and external field service partners.
What they're looking for
- You have experience in technical support, field service, IT infrastructure, retail technology, IoT, systems integration, or a related field
- You have experience supporting technology deployed across multiple physical locations
- You have strong technical troubleshooting skills across hardware, networking, connectivity, power, cabling, and related infrastructure
- You have experience coordinating or managing third-party technicians, field service providers, MSPs, or systems integrators
- You are comfortable troubleshooting technical issues remotely while guiding technicians through onsite resolution
- You have strong ownership and are comfortable remaining accountable for an issue even when multiple teams or vendors are involved
More about this role
E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.
RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,500+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.
RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.
Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.
- Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly...
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