KNOW WHAT'S IN YOUR STORE ALL THE TIME, IN REAL-TIME... Backed by Y Combinator.
About the role
The Sr. Manager of Customer Experience will lead a team of field-focused professionals supporting the implementation, adoption, and evolution of RADAR’s technology in retail environments. This role balances internal coordination with Product, Engineering, and Solutions, while also serving as a senior point of contact for external stakeholders. The Sr. Manager drives operational standards, ensures customer satisfaction, and helps translate retail feedback into strategic enhancements. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- 4+ years experience in program management, process improvement, or related field
- Experience owning B2B customer relationships
- Experience with retail technology implementation or retail operations
- Strong analytical and problem-solving skills
- Ability to collaborate effectively across technical and operational teams
- Strong attention to detail and follow-through
More about this role
E-commerce got real-time data infrastructure decades ago. Physical stores still have not. RADAR is changing that.
RADAR is building the data infrastructure layer for the physical world, starting with retail. Our hardware-enabled SaaS platform uses proprietary overhead sensors, software, and AI-powered analytics to locate every product in a store, continuously, down to the fixture. We are deployed across 1,500+ stores with retailers including American Eagle Outfitters and Old Navy, processing tens of billions of real-world events every day, delivering 99%+ accuracy in complex, noisy environments - at fleet scale.
RADAR is one of the best-funded companies in retail technology, backed by a recent Series B financing at a $1 billion valuation. Inventory accuracy is only the beginning. We believe RADAR can become foundational infrastructure for the physical economy, powering new AI-driven commerce experiences across retail and beyond.
Join us if you want to work on a large, unsolved, technically challenging problem with an ambitious team building category-defining technology.
- Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly...
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