Outpace attackers with the only endpoint to cloud, unified cybersecurity platform. Build business resilience with expert-led 24/7 MDR. Backed by Menlo.
About the role
As an Implementation Specialist, your primary responsibility will be to serve as the primary technical and coordination point of contact for customer onboarding projects. Specifically, your focus will be to: Serve as the primary point of contact for customers during their onboarding journey, ensuring a seamless transition from the sales cycle to steady state delivery.
What they're looking for
- Bring 2+ years of experience in a customer-facing technical role such as implementation, sales engineering, product support, or technical account management
- Demonstrate working knowledge of project management principles, tracking milestones, and taking full responsibility for driving on-time outcomes that deliver business value
- Apply a strong understanding of network technologies, protocols (DHCP, TCP/IP, DNS, HTTP), and operating systems (Windows Server, Linux, macOS) to resolve technical challenges and enable momentum
- Communicate in a clear manner that conveys technical objectives and rationale, ensuring seamless collaboration across internal teams and external stakeholders
- Adapt quickly to evolving product features and group dynamics, leveraging strong self-awareness to continuously elevate technical craft and customer impact
- Utilize familiarity with SaaS or cybersecurity technologies like SIEM, ASM, Vulnerability Management, or SOAR to guide customer onboarding
More about this role
Driven by customer success, our Technical Implementation Services team empowers organizations to rapidly deploy and maximize the value of their cybersecurity investments. As the vital first post-sale touchpoint, we blend technical expertise with seamless execution to ensure every customer experiences an efficient onboarding journey.
The Technical Implementation Services team is a customer-centric group of technical specialists dedicated to facilitating customer onboarding journeys and accelerating initial time-to-value.
As an Implementation Specialist, your primary responsibility will be to serve as the primary technical and coordination point of contact for customer onboarding projects. Specifically, your focus will be to:
Serve as the primary point of contact for customers during their onboarding journey, ensuring a seamless transition from the sales cycle to steady state delivery.
Manage standard implementation timelines, track project milestones, and ensure deliverables are met within scope and on time.
Accelerate initial time-to-value for customers by promptly initiating the onboarding project kickoff and driving foundational technical installation and configuration.
Engage...
Browse similar: Startup jobs · Remote jobs