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About the role
As a Renewal Account Manager, your primary responsibility will be to lead and execute renewal and expansion strategies across assigned mid-tier commercial accounts to maximize recurring revenue and customer retention. Specifically, your focus will be to: Manage full renewal lifecycles from initial outreach and commercial negotiations through contract completion.
What they're looking for
- 2 to 4 years of experience in SaaS renewals, account management, or commercial sales ownership experience with demonstrated retention success
- Strong commercial acumen and negotiation capabilities to balance customer outcomes with business objectives
- Proven experience in Salesforce and forecasting platforms to maintain forecast accuracy and operational rigor
- Technical or cybersecurity industry experience with a strong understanding of SaaS subscription models
- Bring strong accountability by establishing ownership, clear expectations, and driving outcomes that deliver value for customers and the business
- Demonstrate cross-functional collaboration by working across sales, finance, customer success, and partner networks to deliver aligned results
More about this role
Rapid7 is seeking a proactive and commercially driven Renewal Account Manager to own and execute renewal and expansion strategies across a portfolio of mid-tier customers. In this high-impact position, the commercial contact leads key renewal discussions, coordinates cross-functional stakeholders, and ensures a seamless experience from quote to close. This individual will directly contribute to recurring revenue, customer retention, and strategic growth.
The Commercial Renewals team partners closely with Sales, Customer Success, Finance, and Channel partners to ensure customer retention and drive long-term value. This team operates in a collaborative, fast-paced environment dedicated to delivering strong outcomes for both customers and Rapid7.
As a Renewal Account Manager, your primary responsibility will be to lead and execute renewal and expansion strategies across assigned mid-tier commercial accounts to maximize recurring revenue and customer retention. Specifically, your focus will be to:
Manage full renewal lifecycles from initial outreach and commercial negotiations through contract completion.
Proactively engage customer decision-makers, procurement, and channel partners...
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