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About the role
As an Order Management Specialist, your primary responsibility will be to support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that come up during the bookings process, ensuring that we are able to fulfill orders in a timely manner, with as little friction as possible. Specifically, your focus will be to: Administer processing of various sales orders and capture contract data utilizing NetSuite, Salesforce, and Freshworks.
What they're looking for
- Experience working in a sales operations, customer service, or finance-related function
- High level of comfort navigating CRM and ERP technologies like NetSuite and Salesforce
- Proven attention to detail when managing complex documentation or transactional processes
- Exceptional communication skills across digital channels and internal meetings that convey clear objectives and rationale to foster commitment
- Collaborative approach to problem-solving by building networks across departmental boundaries to deliver sustainable improvements
- Ability to successfully balance a wide variety of daily tasks, adapt to group dynamics, and adjust priorities in a fast-paced environment
More about this role
At Rapid7, we believe exceptional customer experiences start with operational excellence behind the scenes. As an Order Management Specialist, you'll play a critical role in supporting our global sales organisation by ensuring customer transactions are processed accurately, efficiently, and with minimal friction. Working at the intersection of sales, finance, legal, IT and customer success, you'll help turn complex contracts into seamless customer outcomes while contributing to the scalability and growth of a fast-paced, mission-driven business.
About the Team
Rapid7’s Order Management Team is responsible for processing orders and working closely with sellers to ensure that when a customer makes a purchase, business requirements have been met and the deal is transacted efficiently. To keep the proposal-to-cash process running smoothly for our customers and internal stakeholders, OM collaborates with teams upstream and downstream that handle quoting, license fulfillment, invoicing, and accounting.
As an Order Management Specialist, your primary responsibility will be to support Rapid7’s global Go-To-Customer teams by processing sales orders and helping to troubleshoot issues that...
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