Outpace attackers with the only endpoint to cloud, unified cybersecurity platform. Build business resilience with expert-led 24/7 MDR. Backed by Menlo.
About the role
As a Senior Director, Customer Innovation, your primary responsibility will be to drive long-term global technical sales strategy, cross-functional business execution, and leadership scaling across our specialist and operational sales engineering organizations. Specifically, your focus will be to:
What they're looking for
- 10+ years of experience leading technical sales or systems engineering teams within cybersecurity, with at least 4+ years managing multi-tiered organizations (managing managers)
- Demonstrated technical operations mastery, with proven experience overseeing complex technical infrastructure groups such as Cloud/On-Prem Demo Labs, Centers of Excellence, or Technical Enablement functions
- High conceptual familiarity with Forward Engineering and systems architecture, including API ecosystems, security orchestration (SOAR), technology integrations, and enterprise security platforms
- Strong financial and operational acumen, with experience structuring headcount models, proving ROI on technical overhead, and mapping engineering performance to revenue attainment metrics
- High-stakes mediation skills and self-awareness to manage conflict, adapt to challenging group dynamics, and maintain an active, commanding leadership voice under pressure
- Ability to think big and act small — breaking massive organizational goals into time-bound milestones, executing rapidly, and pivoting effectively based on business metrics
More about this role
As a Senior Director, Customer Innovation, you will serve as a critical business driver and executive leader overseeing Rapid7's specialized technical sales organization, including Sales Engineering Specialists, Forward Engineering, Labs, and the Sales Engineering Center of Excellence (COE). Your primary focus will be transforming these entities into a cohesive, scalable, and highly strategic engine that directly impacts global revenue and product innovation.
The Sales Engineering Specialist, Forward Engineering, Labs, and COE organizations collectively serve as the technical vanguard for Rapid7's global go-to-market engine. This unified group accelerates complex sales cycles, builds the integration infrastructure that binds our ecosystem together, manages high-impact demo environments, and institutionalizes global engineering best practices.
As a Senior Director, Customer Innovation, your primary responsibility will be to drive long-term global technical sales strategy, cross-functional business execution, and leadership scaling across our specialist and operational sales engineering organizations. Specifically, your focus will be to:
- Formulate and deliver an end-to-end macro...
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