Backed by Accel.
About the role
Own a book of enterprise accounts end to end. Onboarding, adoption, renewal assistance, and expansion. Be the primary technical and strategic contact for each. Be on customer calls regularly, including: implementation kickoffs, working sessions, QBRs, and escalations. This is a customer-facing role, not a ticket-queue role.
What they're looking for
- Passionate about working with others, you’d be collaborating with lots of new customers, and our Sales, Product, Support and Enterprise Engineering teams!
- An outstanding communicator, very organized, and able to manage multiple projects at once
- Technical enough to read an OpenAPI spec, poke at a customer's HTML/CSS/JS, understand SSO and auth flows, and use Git and a CLI comfortably. You don't need to be a software engineer, but you should be able to hold your own with one
- Someone who uses AI as a working tool. You've built prompts, workflows, or small automations that changed how you actually get work done, and you're eager to keep doing that
- A problem solver who'd rather figure out the answer than escalate it. You enjoy the puzzle of making a product bend to a customer's real-world constraints
More about this role
📍 Locations: San Francisco (Hybrid), New York (Hybrid), Columbus (Hybrid), or Remote (US)
The Forward Deployed Engineer is a perfect role for someone who is technical enough to sit in a customer's codebase and docs, curious enough to become the deepest product expert in the room, and wants to own the customer relationship at a fast-moving startup. You'll be on calls with enterprise engineering and docs teams every week, you'll own a book of accounts end to end, and you'll be the person who figures out how to make ReadMe work for whatever they're trying to do, not the person who files the ticket and waits.
At ReadMe the Sales team finds companies that we can solve problems for, and you take over from there. Your role is to oversee a swift and effective implementation, partner with the customer to have a successful first year, identify opportunities for growth and optimization, and make sure the right resources get tapped in to support whatever the customer needs to be successful with ReadMe. You'll solve most technical questions yourself, and know when and how to pull in Engineering or Solutions Architects for the rest.
We're a small team of humans (and one owl ) working together...
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